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Power Generation Planned Maintenance Admininistrator

Description

Planned Maintenance Residual Sales Administrator
No, this isn t one of those ordinary jobs.
Cummins is a team of dependable, innovative thinkers, who are empowered to generate and deliver solutions for customers, community, and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.
This is what we call Working Right.
As part of Cummins, we will add to your current skills by providing training, encouragement and growth within a teamwork environment. We invest in your professional growth by providing you with education and training opportunities to keep current on industry standards and products. You will gain valuable knowledge of the diesel engine industry and skills that will last a lifetime.
A commitment to excellence is deeply rooted in Cummins tradition of exceptional service. Our employees are dedicated to delivering the Best Every Time, Every Day with the goal of earning customers for life!
We take pride in providing an unmatched high caliber of service and support for Cummins engines, generators, filters, and related products that serve the varied needs of our customers. Crucial to accomplishing this is the energy and commitment of Cummins employees to the company.
Your responsibilities may include:
Responsible for supporting Field Service personnel in quotation of additional service opportunities found during the completion of Planned Maintenance Service events and selling additional repairs to the customer.
Develop customer quotes by working closely with Service Supervisors, Parts Professionals and Technicians.
Review all upcoming Planned Maintenance work orders for any open recommended repair quotes from prior Planned Maintenance Service event.
Review established maintenance guidelines to ensure customer has been notified and/or quoted for recommended maintenance intervals on equipment.
Follow up with customer on all residual repair quotes.
Communicate directly with customers and upsell additional repair recommendations.
Document accepted and rejected quotes, providing detailed explanation.
Perform other duties as assigned.
Qualifications
High School Diploma.
Associate s degree in Business Administration or related program, a plus.
Experience in automative, power generation or service industries
Customer service experience
Skills and Abilities:
Functional/Technical:
Ability to upsell and overcome NO from customers.
Proficient experience with MS Office tools such as Word and Excel
Strong communication skills active listening, note taking, writing and speaking.
Ability to learn new skills and adapt to new concepts and procedures
Strong technical aptitude or proven experience
Quality Improvement:
Demonstrate commitment to creative thinking for continuous improvement.
Effective time management and priority setting
Teamwork:
Ability to work through conflict and use effective problem-solving techniques.
Develop a positive relationship between Service Supervisors, Parts Professionals and Technicians.
Actively contribute to a positive team atmosphere.
Leadership:
Lead by example
Follow through on commitments and encourage teamwork.
Excellent customer support skills
Cummins and E-verify

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